General Sales Conditions

General Terms and Conditions of Sale Collection Chalets des Fermes

Reservation confirmation: a contract is established upon confirmation of the stay. This contract includes all the rental terms and conditions.

Payment : Reservations are considered firm only if accompanied by a deposit, deductible at the end of the agreed stay, of 25% of the total amount of the stay. The remaining balance of the stay is to be paid at the latest 30 days before arrival. A security deposit of 25% is to be paid no later than 15 days before the start of the rental period.

Cancellation: If the Client cancels his reservation, he/she will not be refunded the sums already paid for the :

- the deposit

- additional services already booked with the Service Provider for the organization of his stay.

If the Client withdraws more than 30 days before the contract takes effect, the Client will lose the deposit paid.

If the Client withdraws less than 30 days before the Contract takes effect, the Client must pay the Agent the full amount of the rent, as a penalty clause.

Cancellation insurance: At the time of your confirmation, we offer you the possibility to subscribe to a cancellation insurance.

Arrival: We will do our best to have your chalet ready as soon as possible. However, this will only be possible from 5pm. Please let us know in case of late arrival.

Departure: The chalet must be vacated by 10:00 am at the latest. A penalty of the amount of the night will be applied for any departure beyond this time. Please note that our cottages are non-smoking. In case of non respect, you will be charged the cost of refurbishment.

Special General Conditions COVID 19

Our teams are fully mobilized to reinforce the sanitary safety processes in our chalets in order to welcome you in the best conditions.

Please note, however, that in this period of uncertainty, we cannot guarantee that all regular services will be maintained. We will strictly comply with the regulations in force. To date the uncertainty of the reopening of bars and restaurants and the opening of the ski area, even partially, remains.

For any confirmed reservation, and in the event of the implementation of new lockdown measures by the French government, we will proceed to the full and free refund of your rental/reservation.    

We would like to draw the attention of our clients who are not resident in France: to date, the uncertainty of the opening of the borders persists and we cannot guarantee that at the dates of your stay the situation will allow you to travel freely. Should border restrictions be imposed by the French government or by the government of origin, or should quarantine measures be put in place, no refund can be claimed.